In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility of seizing free of charge the mediator of consumption to which the professional reports, namely the Association of European Mediators (AME CONSO), within one year of the complaint. writing addressed to the professional.
Referral to the consumer ombudsman must be made:
– either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
– or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.